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WORLD COMMERCE FREIGHT SYSTEM SDN. BHD.


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= GROUP MEMBER LIST / CHOSEN ORGANISATION =

In this group assessment, we have selected World Commerce Freight Systems Sdn. Bhd. as our chosen organization to perform our research as required. We studied the organization as a whole.

Group Members :


 * 1) DEEVIYA DEEPTI A/P KUMARAYAH (21052529)
 * 2) PHOON XUE YI (21052516)
 * 3) CHIN KHANG CHUEN (21052494)
 * 4) OMAR HUSHAM THABIT AL-QADHI (9043649)

=**INTRODUCTION** =

** World Commerce ** is a total logistics specialist who has invested more than any freight service providers especially in EDI system, data tracking & tracing technology to make sure our services are carefully tailored to your needs. We have an eye for details, looking through your every need to professionally deliver your goods.Through our years of experience, we know that every client is different with distinctive needs. This understanding gives us every reason to customize our services according to individual needs and provide comprehensive packages in the spectrum of:

• Domestic & International Sea Freight forwarding • Domestic & International Air Freight forwarding toc • Customs Clearance & Declarations

• Transportation (inland transportation, cross boarder trucking and etc.)

• Warehousing and Distribution • Removal & Packaging

• Railway Services There is no business too big or too small for us. When it comes to delivering your goods in time, count on World Commerce.

=COMPANY'S VISION AND MISSION =

VISION
Redefine our competitive edge, to tap global frontiers.Our track record of reliability continues to be a widespread. We are committed to delivering exceptional, personalized, flexible, integrated global logistics solutions at the best logistic rates. We understand our clients' global logistics needs and through continuous improvement, anticipate and satisfy these needs for the future in pursue of being one of the best logistics provider both locally and globally.** World Commerce ** is setting towards in providing total logistics solutions effectively for all businesses in line with international standards.

MISSION
We are your partner in total logistics solutions; not just an average provider. At ** World Commerce **, you will have the best operator you need to run your most demanding job. With you in mind, we understand your business better, and therefore, is able to respond well to suit your every need regardless of its size and industry. We know just how valuable your shipment is and provide you a cost effective and timely service.Through our efficient technologies, the computerized data monitoring service and integrated systems, we are able to monitor the movement of every shipment of cargo. Thus, customers will be kept well informed about the whereabouts of their cargoes. We believe in customizing solutions to ensure the smooth operations of your business. At World Commerce, our expertises in logistics systems allow us provide the best customer tailored service and customer support in the industry. With this, we believe, set us apart from other logistics companies.

=OUR SERVICES =

WAREHOUSING AND DISTRIBUTION
Your shipments are stored securely within our warehousing facilities anywhere around the world, 24 hours a day.

VALUE ADDED SERVICES
**World Commerce** provides valued added services such as in house insurance, quality inspection, conversions, assembly, re-packing, labeling, reworks and any other customised services.

CUSTOM CLEARANCE AND DECLARATIONS
** World Commerce ** is proud to be one of the endorsed companies to hold a Customs Broker's License. We are authorized to carry out custom clearance and declarations for you at any designated seaports and airports around Malaysia. media type="custom" key="11556484" width="130" height="130" align="right"

SEA FREIGHT
Our efficient Domestic & International Sea Freight services encompass the range of LCL, FCL, transshipment, conventional shipments, roll-on & roll-off and barge export & import services from anywhere to any other part of the world at highly competitive rates.

AIR FREIGHT

 * ====CARGO SHIPMENT====




 * ====FRESH SEAFOOD SHIPMENT====




 * ====FRESH FRUIT AND VEGETABLE SHIPMENT====



TRANSPORTATION
Our comprehensive transportation and distribution services are easily made available for you both locally and globally, 24 hours daily. When it comes to delivering your goods on time, don't take the risk. Distribute your goods through World Commerce. <span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">You will benefits from the following if you engage our professional services:

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Punctual** Railway manner transporting

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Efficient** Heavy lift handling

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Reliable** Cross boarder trucking

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Fast & Accurate** Inland transporting

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Economical** Door-to-door courier handling

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Cost** Effective Haulage services nationwide

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">• **Trusted** Removal & Packing conveyance

= = =<span style="color: #000080; font-family: 'Arial Black',Gadget,sans-serif;">WORLDWIDE NETWORKING =

<span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">Our strong cooperation with regional network agents in all the six continents ensure your supply chain needs is met at the best logistics rates <span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">We are proud to announce that the some of the top tier companies use our services.

<span style="color: #404040; font-family: Arial,sans-serif;">Canada <span style="color: #404040; font-family: Arial,sans-serif;">U.S.A **<span style="font-family: Arial,sans-serif;">CENTRAL & ** **<span style="font-family: Arial,sans-serif;">SOUTH AMERICA ** <span style="color: #404040; font-family: Arial,sans-serif;">Argentina <span style="color: #404040; font-family: Arial,sans-serif;">Bolivia <span style="color: #404040; font-family: Arial,sans-serif;">Brazil <span style="color: #404040; font-family: Arial,sans-serif;">Chile <span style="color: #404040; font-family: Arial,sans-serif;">Colombia <span style="color: #404040; font-family: Arial,sans-serif;">Ecuador <span style="color: #404040; font-family: Arial,sans-serif;">Guatemala <span style="color: #404040; font-family: Arial,sans-serif;">Mexico <span style="color: #404040; font-family: Arial,sans-serif;">Panama <span style="color: #404040; font-family: Arial,sans-serif;">Peru <span style="color: #404040; font-family: Arial,sans-serif;">Trinidad <span style="color: #404040; font-family: Arial,sans-serif;">Uruguay <span style="color: #404040; font-family: Arial,sans-serif;">Venezuela || **<span style="font-family: Arial,sans-serif;">EUROPE ** <span style="color: #404040; font-family: Arial,sans-serif;">Austria <span style="color: #404040; font-family: Arial,sans-serif;">Belgium <span style="color: #404040; font-family: Arial,sans-serif;">Bulgaria <span style="color: #404040; font-family: Arial,sans-serif;">Commonwealth <span style="color: #404040; font-family: Arial,sans-serif;">Independent <span style="color: #404040; font-family: Arial,sans-serif;">States <span style="color: #404040; font-family: Arial,sans-serif;">Cyprus <span style="color: #404040; font-family: Arial,sans-serif;">Czech Republic <span style="color: #404040; font-family: Arial,sans-serif;">Denmark <span style="color: #404040; font-family: Arial,sans-serif;">Estonia <span style="color: #404040; font-family: Arial,sans-serif;">Finland <span style="color: #404040; font-family: Arial,sans-serif;">France <span style="color: #404040; font-family: Arial,sans-serif;">Germany <span style="color: #404040; font-family: Arial,sans-serif;">Great Britain <span style="color: #404040; font-family: Arial,sans-serif;">Greece <span style="color: #404040; font-family: Arial,sans-serif;">Hungary <span style="color: #404040; font-family: Arial,sans-serif;">Iceland <span style="color: #404040; font-family: Arial,sans-serif;">Ireland <span style="color: #404040; font-family: Arial,sans-serif;">Italy <span style="color: #404040; font-family: Arial,sans-serif;">Latvia <span style="color: #404040; font-family: Arial,sans-serif;">Lithuania <span style="color: #404040; font-family: Arial,sans-serif;">Luxembourg <span style="color: #404040; font-family: Arial,sans-serif;">Malta <span style="color: #404040; font-family: Arial,sans-serif;">Netherlands <span style="color: #404040; font-family: Arial,sans-serif;">Norway <span style="color: #404040; font-family: Arial,sans-serif;">Poland <span style="color: #404040; font-family: Arial,sans-serif;">Portugal <span style="color: #404040; font-family: Arial,sans-serif;">Romania <span style="color: #404040; font-family: Arial,sans-serif;">Slovak Republic <span style="color: #404040; font-family: Arial,sans-serif;">Spain <span style="color: #404040; font-family: Arial,sans-serif;">Sweden <span style="color: #404040; font-family: Arial,sans-serif;">Switzerland <span style="color: #404040; font-family: Arial,sans-serif;">Turkey || **<span style="font-family: Arial,sans-serif;">AFRICA ** <span style="color: #404040; font-family: Arial,sans-serif;">Egypt <span style="color: #404040; font-family: Arial,sans-serif;">Ethiopia <span style="color: #404040; font-family: Arial,sans-serif;">Kenya <span style="color: #404040; font-family: Arial,sans-serif;">La Réunion <span style="color: #404040; font-family: Arial,sans-serif;">Mauritius <span style="color: #404040; font-family: Arial,sans-serif;">Morocco <span style="color: #404040; font-family: Arial,sans-serif;">Nigeria <span style="color: #404040; font-family: Arial,sans-serif;">South Africa <span style="color: #404040; font-family: Arial,sans-serif;">Zambia <span style="color: #404040; font-family: Arial,sans-serif;">Zimbabwe **<span style="font-family: Arial,sans-serif;">MIDDLE EAST ** <span style="color: #404040; font-family: Arial,sans-serif;">Abu Dhabi <span style="color: #404040; font-family: Arial,sans-serif;">Afghanistan <span style="color: #404040; font-family: Arial,sans-serif;">Bahrain <span style="color: #404040; font-family: Arial,sans-serif;">Bangladesh <span style="color: #404040; font-family: Arial,sans-serif;">Dubai <span style="color: #404040; font-family: Arial,sans-serif;">India <span style="color: #404040; font-family: Arial,sans-serif;">Iran <span style="color: #404040; font-family: Arial,sans-serif;">Israel <span style="color: #404040; font-family: Arial,sans-serif;">Jordan <span style="color: #404040; font-family: Arial,sans-serif;">Kuwait <span style="color: #404040; font-family: Arial,sans-serif;">Lebanon <span style="color: #404040; font-family: Arial,sans-serif;">Nepal <span style="color: #404040; font-family: Arial,sans-serif;">Oman <span style="color: #404040; font-family: Arial,sans-serif;">Pakistan <span style="color: #404040; font-family: Arial,sans-serif;">Qatar <span style="color: #404040; font-family: Arial,sans-serif;">Saudi Arabia <span style="color: #404040; font-family: Arial,sans-serif;">Sri Lanka <span style="color: #404040; font-family: Arial,sans-serif;">Syria || **<span style="font-family: Arial,sans-serif;">FAR EAST ** <span style="color: #404040; font-family: Arial,sans-serif;">Cambodia <span style="color: #404040; font-family: Arial,sans-serif;">China <span style="color: #404040; font-family: Arial,sans-serif;">Hong Kong <span style="color: #404040; font-family: Arial,sans-serif;">Indonesia <span style="color: #404040; font-family: Arial,sans-serif;">Japan <span style="color: #404040; font-family: Arial,sans-serif;">Korea <span style="color: #404040; font-family: Arial,sans-serif;">Laos <span style="color: #404040; font-family: Arial,sans-serif;">Macao <span style="color: #404040; font-family: Arial,sans-serif;">Malaysia <span style="color: #404040; font-family: Arial,sans-serif;">Mongolia <span style="color: #404040; font-family: Arial,sans-serif;">Philippines <span style="color: #404040; font-family: Arial,sans-serif;">Singapore <span style="color: #404040; font-family: Arial,sans-serif;">Taiwan <span style="color: #404040; font-family: Arial,sans-serif;">Thailand <span style="color: #404040; font-family: Arial,sans-serif;">Vietnam **<span style="font-family: Arial,sans-serif;">Australia ** **<span style="font-family: Arial,sans-serif;">New Zealand ** ||
 * **<span style="font-family: Arial,sans-serif;">NORTH AMERICA **

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COMPANY DETAILS HEADQUARTERS WORLD COMMERCE FREIGHT SYSTEM SDN BHD <span style="background-color: #ffffff; display: block; font-family: geneva,arial,helvetica,sans-serif; font-size: 12px; text-align: left;">No. 35-B, 1st Floor, Jalan Beringin, <span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">42000 Port Klang, Selangor <span class="FontSize12" style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;"> Darul Ehsan, <span style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">Malaysia <span class="FontSize12" style="background-color: #ffffff; font-family: Geneva,Arial,Helvetica,sans-serif; font-size: 12px;">. TEL : 60-3-8778 8789FAX : 60-3-8778-8790 HANDPHONE : 60-12-273 9836

Contact list:
 * Mervin Lim || Managing Director || mervin.lim@worldcommerce.com.my ||
 * BH Lee || Finance Manager || bh.lee@worldcommerce.com.my ||
 * Ms. Yap || Account Assistance || yap@worldcommerce.com.my ||
 * Mala || Import Customer Services Supervisor || importpkl@worldcommerce.com.my ||
 * KL Lee || Export Customer Services Manager || kl.lee@worldcommerce.com.my ||
 * Chieen C.T.C. || Sales Executive || marketing@worldcommerce.com.my ||
 * Aini || Import Seafreight EDI Executive || frd_pkl@worldcommerce.com.my ||
 * Faizah || Export Seafreight EDI Executive || faizah@worldcommerce.com.my ||
 * Jenny Koh || Senior Customer Service Manager || jenny.koh@worldcommerce.com.my ||

=<span style="color: #000080; font-family: 'Arial Black',Gadget,sans-serif;">COMPANY HIERARCHY AND MANAGEMENT LEVELS =



<span style="color: #800080; font-family: 'Arial Black',Gadget,sans-serif; text-align: left;">1. TOP LEVEL MANAGEMENT
Consists of board of directors, president, vice-president, CEOs , etc. They are responsible for controlling and overseeing the entire organization. They develop goals, strategic plans, company policies, and make decisions on the direction of the business. In addition, top-level managers play a significant role in the mobilization of outside resources and are accountable to the shareholders and general public.

<span style="color: #800080; font-family: 'Arial Black',Gadget,sans-serif;">2. MIDDLE-LEVEL MANAGEMENT
Consist of general managers, branch managers and department managers. They are accountable to the top management for their department's function. They devote more time to organizational and directional functions. Their roles can be emphasized as executing organizational plans in conformance with the company's policies and the objectives of the top management, they define and discuss information and policies from top management to lower management, and most importantly they inspire and provide guidance to lower level managers towards better performance. Some of their functions are as follows:
 * Designing and implementing effective group and intergroup work and information systems.
 * Defining and monitoring group-level performance indicators.
 * Diagnosing and resolving problems within and among work groups.
 * Designing and implementing reward systems supporting cooperative behavior.

<span style="color: #800080; font-family: 'Arial Black',Gadget,sans-serif;">3. LOW/FIRST LEVEL MANAGEMENT
Consist of supervisors, section leads, foremen, etc. They focus on controlling and directing. They assigning employees tasks, guide and supervise employees on day-to-day activities, ensure quality and quantity production, make recommendations, suggestions, and upchannel employee problems, etc. First-level managers are role models for employees that provide:
 * Basic supervision.
 * Motivation.
 * Career planning.
 * Performance feedback.

= COMPANY ORGANIZATION CHART =



= COMPANY SYSTEM =

System Used : <span style="color: #800000; font-family: Georgia,serif;">Prosea System
List of Reports Generated

i) Import & Export Module (Sales, Marketing, Operation & Customer Service)
 * Customer Rate
 * Supplier Rate
 * Shipment Analysis
 * Job Listing
 * New Job
 * Container Movement

ii) Maintenance (HR, Account & Finance)
 * Accounting
 * Account Approval
 * Account Code
 * Account Relation
 * Company Rate Group
 * Account Analysis Reports
 * Carrier Info
 * Commodity List
 * Company Exchange Rate
 * Company Profile
 * Country List
 * Currency List
 * Exchange Rate
 * Package List
 * Port List
 * Staff Profile
 * Job Tracking Template
 * Vessel List
 * Login Account Listing
 * Create New Login Account
 * Change Password.

=BUSINESS PROCEDURE=



=DEPARTMENTAL QUALITY OBJECTIVE=

<span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">30% 2. IMPROVE OVERALL <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">PROFIT MARGIN > <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">20% || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TO ANALYSE THE COMMODITIES <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">SECTOR AND SUPPORT SALES DEPT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TO INCREASE THE COMPANY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">REVENUE BY 30% <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. BE CONSISTENT ON THE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COLLECTION OF AGENTS’S DEBTS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">NOT TO EXCEED THE AGREED TERMS. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif;">3. SUBMISSION DEADLINE OF <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DOCUMENTATION TO BILLING DEPT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- VESSEL ETD 1 DAYS AFTER <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">SAILING DATE (EXPORT) <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- VESSEL ETA 3 DAYS BEFORE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ARRIVAL (IMPORT) || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TO FOLLOW THE DEADLINE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">BENCHMARK ON SUBMISSION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OF JOB FILES TO BILLING. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- ETA WITHIN 5 DAYS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- ETD WITHIN 3 DAYS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. TO BE RESPONSIBLE ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COLLECTING THE CUSTOM <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DUTY PAYMENT WITHIN ONE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">WEEK UPON RELEASE OF CHEQUE. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. TO AVOID INCURRING <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ADDITIONAL CHARGES <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DURING CONTAINER MOVEMENT || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. BENCHMARK ON RECEIVABLE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OF JOB FILES FROM <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OPERATION. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- ETA WITHIN 5 DAYS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- ETD WITHIN 3 DAYS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. JOB FILES ARE INVOICE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">WITHIN 2 WORKING DAYS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">UPON RECEIVABLE OF JOB <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">FILE. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. INVOICE SEND OUT TO <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">CUSTOMER WITHIN 2 DAYS. || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. REDUCE OVERDUE DEBTS BY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DEC FY11 - ACTIVE A/C < 25% VS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TOTAL DEBTS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">- INACTIVE A/C TO <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">INITIATE RECOVERY PLAN || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. FINANCIAL BOOK CLOSURE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">BY 1ST QTR FY12 ||< <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TO IMPLEMENT ISO BY 1ST <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">QTR FY12 || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">CUSTOMERS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. TARGET 100% VIA <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">SALES ACTIVITIES PLAN <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">& PIPELINE. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. QUALITY OF NEW SIGN <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">UPS IN TERMS OF REVENUE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. MAINTAIN GOOD <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">CUSTOMER RELATIONSHIP || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. PROVIDE ACCURATE AND <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TIMELY INFORMATION. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. BE ATTENTIVE, COURTEOUS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">AND RESPONSIVE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. FOSTER A SPIRIT OF <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COOPERATION & GOODWILL <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TOWARDS CUSTOMER || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TO CREATE THE HIGHEST LEVEL <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OF EFFICIENCY WITHIN THE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DEPARTMENT. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. TO BALANCE COST WITH REVENUE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TO AVOID DETERIORATION ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">THE PROFIT MARGIN. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. FOCUS ON ANALYZING EFFECT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">THAT HAS CONTRIBUTED ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">THE INEFFECTIVNESS OF THE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">DEPARTMENT THROUGH <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">PROCESS ENHANCEMENT. || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. EACH JOB FILE COSTING IS AS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">STATED IN THE QUOTATION. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. EACH JOB PROFIT IS AT THE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">AGREED % <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">. || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. SEGREGATE TOTAL A/C <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">BASED ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">(i) ACTIVE -QUALIFY % <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OVERDUE DEBTS VS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TOTAL DEBTS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">(ii) INACTIVE – <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">SEGREGATE BASED ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COLLECTABLE & NON- <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COLLECTABLE AND <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">PROPOSES ACTION PLAN || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. LIST DOWN MATTER TO BE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ACCOMPLISHED ON THE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">CLOSURE OF THE A/C BOOK. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. SET TIMEFRAME ON <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">CLOSING THE FINANCIAL <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">BOOK. ||< <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. APPRAISAL & PLANNING <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. DESIGN & DEVELOPMENT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">OF DOCUMENTATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. IMPLEMENTATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. CERTIFICATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ASSESSMENT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. AUDIT & REVIEW <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">6. CERTIFICATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ASSESSMENT || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. PIPELINE CUSTOMERS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. PROSPECTING <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. SECURED CUSTOMERS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. LOSS CUSTOMERS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">6. REVENUE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">7. PROFIT MARGIN <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">8.COMMISSION PAYOUT || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. JOB CONTROL FILE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. DOCUMENTATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">EFFICIENCY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3.PROSPECTING <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">(COMMODITIES) <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. COMPLAINT & ENQUIRY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. LOSS CUSTOMERS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">6. CASH CUSTOMERS STATUS || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TOTAL JOB MANAGE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. OPERATION ACTIVITY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. COLLECTION ON DUTY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. DAILY CONTAINER MOVEMENT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. ADDITIONAL CHARGES || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. JOB FILES CONTROL <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. PROFIT & LOSS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. DOCUMENTATION DESPATCH <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. TOTAL BILLING REPORTS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. REVENUE & COST || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1.BI-WEEKLY & MONTHLY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">COLLECTION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. DISPUTE A/C <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. INACTIVE A/C <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. LEGAL CASES <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. DEBTORS STATUS || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. CUSTOM DUTY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. CASH FLOW STATEMENT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. CREDITORS <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. P & L ACCOUNT <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5. STATEMENT OF FINANCE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">STATUS. <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">6. INDIVIDUAL JOB PROFIT & <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">LOSS ||< <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. NO OF PROCESS FLOW <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">FOR IMPLEMENTATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">2. PROCESSES <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">IMPLEMENTED <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">3. INTERNAL QUALITY <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">4. ISO CERTIFICATION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">TIMEFRAME <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">5.CORRECTIVE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">/PREVENTIVE <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">ACTION <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">6. NON CONFORMING ||
 * <span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">**DETAILS** || <span style="color: #800080; display: block; font-family: 'Comic Sans MS',cursive; font-size: 12pt; text-align: center;">**SALES** || <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**CUSTOMER SERVICE** || <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**OPERATION** || <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**BILLING** || <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**CREDIT** || <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**FINANCE** ||< <span style="color: #800080; display: block; font-family: 'comic sans ms',cursive; font-size: 12pt; text-align: center;">**QUALITY****& METHOD** ||
 * <span style="color: #0000ff; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">**DEPARTMENT OBJECTIVE** || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO INCREASE THE SALES INFLOW AND PROFITABILITY OF THE COMPANY & TO REDUCE THE CREDIT RISK ON NEW CUSTOMER SIGN UP || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO AIM TO SATISFY ALL CUSTOMERS AND AGENTS IN TERMS OF QUALITY SERVICE AND PERFORMANCE || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; text-align: center;"> TO BE THE VEHICLE AND SUPPORT TO ALL DEPARTMENTAL’S STAKEHOLDERS ON THE EXPANSION OF THE ORGANISATION . || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO IMPROVE THE ACCURACY ON BILLING AND PROMPT DESPATCH OF DOCUMENTATION TO CUSTOMERS. || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO TAKE APPROPRIATE MEASUREMENT TO DECREASE THE TOTAL OVERDUE DEBTS || <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO SUCCESSFULLY CLOSE AND SUBMIT THE COMPANY’S FINANCIAL ACCOUNT TO INLAND REVENUE ||< <span style="color: #404040; display: block; font-family: arial,helvetica,sans-serif; font-size: 10pt; text-align: center;">TO ACHIEVE ISO CERTIFICATION ||
 * <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 10pt; text-align: left;">**TARGET TO ACHIEVE** || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. TO INCREASE SALES BY
 * <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 10pt; text-align: left;">**SCHEDULES OF ACTIVITIES** || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. SURVEY FOR TOP
 * < <span style="color: #0000ff; display: block; font-family: 'comic sans ms',cursive; font-size: 10pt; text-align: center;">**KEY PERFORMANCE INDEX (KPI)** ||
 * <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 10pt; text-align: left;">**REPORTS** || <span style="color: #404040; font-family: Arial,Helvetica,sans-serif; font-size: 10pt;">1. SALES BUDGET
 * <span style="color: #0000ff; display: block; font-family: Arial,Helvetica,sans-serif; font-size: 10pt; text-align: left;">**OWNERSHIP** || ** SR SALES MANAGER ** || ** BRANCH MANAGER ** || ** BRANCH MANAGER ** || ** SR FINANCE MANAGER ** || ** SR QUALITY & METHOD ** || ** SR FINANCE MANAGER ** ||< ** SR QUALITY & METHOD ** ||

=<span style="color: #000080; font-family: 'Arial Black',Gadget,sans-serif;">DEPARTMENTAL REPORTING =

SALES DEPARTMENT


<span style="font-family: Calibri,sans-serif; font-size: 11pt;">The above diagram is a Sales Process Model. Each step is equally as important as the next. The procedure is based on cycle and services don’t end as long the customer is still with the organisation.

The economical factor of an organization depends strongly on the outlook of the company structure and one area that dominant and determines the growth of the company is the “Sales”. We needs to establish and ensure that the sales structure’s outline is clearly transparency as it will enable us to see the inflow of revenue been injected systematically.

To order to achieve that vision the following implication should be qualified for initiation.
 * Structuring of Sales Organization
 * Qualifying the Sales Budget
 * Setting the Personnel Sales Targets
 * Establish Sales Reports
 * Introducing Sales Commission Matrix
 * Endorse Sales Personnel Benefits

A) STRUCTURING OF SALES ORGANIZATION
The responsibilities of each sale personnel job task must be comprehensibly define as to meet the objective of the company.

The function of a Sales Personnel is to get maintain current business and inject new business. He/she be supported or assist by a sales coordinator onon closing each case promptly.They are required to present weekly on their activity carried out to their reporting Sr. Sales Manager. Any arising matter, the team will determine the best solution to resolve.
 * //Sales Personnel//

The role of the Senior Sales Manager is to assist the Sales Personnel and Sales Coordinator. The Senior Sales Manager will report directly to the Sales Director. The Senior Sales Manager in His/her position will executed ALL arising matter including service level failure, new products introduction, meeting and so on. Each month the Senior Sales Manager will present the team achievement and failure to the Management Team. The duty of the Senior Sales Manager is to ensure that the budget tabled out for the Financial Year is accomplishes diligently and if otherwise fast actions to be initiated promptly to prevent financial losses incurring to the organization. The Senior Sales Manager as to ensure that all appointed personnel under her reporting is result oriented and goal achiever. Decline on achieving targets, salvage plan should be initiated immediately and presented to the management for their understanding.
 * //Senior Sales Manager//

B) QUALIFYING THE SALES BUDGET
The Sr. Sales Manager together with the Management Team will be responsible on the preparation of the Sales Budget and responsibility for specialist areas are delegated to the appropriate manager/executive who is specialist in that particular area. The accounting system of the operation provides information on what has happen in the past and helps managers to keep track of whether or not they are meeting their current budget. Manager/Executive require information not only from the past; however, they also need to use financial information to provide expectations for the future. Budgets are therefore an expectation of what a manager agreed is achievable within the immediate future and are mostly express in financial terms.



C) SETTING THE PERSONNEL SALES TARGET
Each Sales Manager/Executive is given monthly sales target to achieve. The target is systematically design as to ensure its meet the company directions. The elements of approach on meeting the objective are as follows:-



D) ESTABLISHING SALES REPORT The requirements of reports which need to be submitted and be vetted by the respective person are as follows:-



E) INTRODUCTION OF SALES COMMISSION MATRIX
In principle the payout of commission should jive with the performance of an individual or an organization. The system should somehow simulate the enthusiasm of each appointed personnel to be driven of their full capacity to achieve the direction and goal set by the company. The commission payable should be paid handsomely directly to those personnel who have the determination in bringing the company to a new height.

Criteria on the New Commission Payout Matrix
 * Sales Commission must be paid out accordingly based on the commissioning month to the respective Sales Personnel.
 * The payout must be calculated in a manner where Sales Team will assist Credit Department on the collection.
 * The Sales Commission (100%) will be divided into two types as to maximize

The Proposed Commission must cater the following advantage
 * Sales Personnel to be focused on bringing new sales and maintaining of the existing customer’s accounts.
 * Injections of monthly new sign up customer which will directly help the company grow in terms of Profit and Revenue.
 * Sales Manager with the assistance of the Sales Coordinator will ensure that the company target is achieved against the budget.
 * Sales Personnel has to ensure that the payment is collected within the stipulated 45 days terms.

F) ENDORSING SALES PERSONNEL BENEFITS
In order to boost and motivate Sales Personnel at all time; a comprehensive benefit plan has been design to meet this criteria. The benefit will be implemented on stages based on the achievement performance by individual.

1st Stage (upon accepting the post of Sales Personnel) <span style="font-family: 'Times New Roman',serif;">- Petrol Claims based on case to case visitation <span style="font-family: 'Times New Roman',serif;">- Blackberry Phone

2nd Stage (upon meeting Sales Budget) <span style="font-family: 'Times New Roman',serif;">- Monthly Petrol Claims of RM500.00 <span style="font-family: 'Times New Roman',serif;">- Blackberry Phone <span style="font-family: 'Times New Roman',serif;">- Monthly Entertainment of RM300.00 (receipt to attached)

3rd Stage (continuously achieving Margin > 30% with monthly sales of above RM125, 000) <span style="font-family: 'Times New Roman',serif;">- Monthly Petrol Claims of RM1, 000.00 <span style="font-family: 'Times New Roman',serif;">- Blackberry Phone <span style="font-family: 'Times New Roman',serif;">- Monthly Entertainment of RM500.00 (receipt to attached) <span style="font-family: 'Times New Roman',serif;">- Monthly Car Allowance of RM800.00

CUSTOMER SERVICE DEPARTMENT
<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Customer Service stands for an organization's capability in offering specific services for their customers, at their required qualitative level to respond to their needs and wants."From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception of a customer towards the organization.



OPERATIONS DEPARTMENT
<span style="color: #000000; display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Operations Management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operations Management in this organization is purely on providing services as efficiently as possible by attempting to balance costs with revenue to achieve the highest net operating profit possible. <span style="color: #000000; display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Operation Management focuses is to carefully managing and evaluating all its processes as to achieve the end result which is to be efficient and effective. Therefore, Operation Management often includes substantial measurement and analysis of internal procedure.



BILLINGS DEPARTMENT
<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Billing refers to the process of sending invoices to customers for goods or services. Billing is a process that does not directly add value to your customers but it plays vital role for an organization.In order to get paid, the processes should be in order from the start of a job until completion of a service. We need to ensure that all relevant documents are despatch to the requester timely and at their satisfaction to assure the payment inflow within the agreed stipulated period.



**CREDIT DEPARTMENT** The main purpose of any business is to "get paid" Because business is essentially afraid with the sale of goods or services on open account at profit, the credit function plays a vital, essential role within the organization. The credit function is the relation between customers and many other business functions such as marketing, sales, production, shipping, customer service and accounts payable. It contributes to the common main objective of maximizing profit by means of a boost in credit sales and the net income from sales by granting credit. In simple saying, in order to get collection on time, those departments involve on generating the sales should work hand in hand with the credit on the payment.

The credit role symbolizes a business decision that requires both financial and strategic decision making to promise that a proper balance of benefit is resulting from sales against carrying the cost or potential loss. The realization of a suitable match or "well" between an organization's strategies and its credit purpose strategy has optimistic belongings on the organizations presentation or performance,

If organizations invested a great deal of energy into supplying his products and services, but turnover only becomes profit when customers have actually paid. It is consequently very significant to know whether customer can and will be able to pay invoices on time. This offers security and prevents a lot of tribulations. Bad payers have an unhelpful effect on organizations cash flow, organizations balance sheet ratios and profit and loss account or income statement. Additionally, they put in a difficult dilemma; organizations would really like to collect accounts receivable quickly, but organizations also want to retain the good relationship with organizations customer.



FINANCE DEPARTMENT
Financial Management requires planning for the future of a business enterprise to ensure a positive cash flow. It includes the administration and maintenance of financial assets; it also covers the process of identifying and managing risks. The primary concern of financial management is the assessment rather than the techniques of financial quantification. A financial manager looks at the available data to judge the performance of enterprises. Managerial finance is an interdisciplinary approach that borrows from both managerial accounting and corporate finance.

From an organizational point of view, the process of financial management is associated with financial planning and financial control. Financial planning seeks to quantify various financial resources available and plan the size and timing of expenditures. Financial control refers to monitoring cash flow. Inflow is the amount of money coming into a particular company, while outflow is a record of the expenditure being made by the company. Managing this movement of funds in relation to the budget is essential for a business. At the corporate level, the main aim of the process of managing finances is to achieve the various goals a company sets at a given point of time. Businesses also seek to generate substantial amounts of profits, following a particular set of financial processes. Financial managers aim to boost the levels of resources at their disposal. Strong financial management in the business arena requires managers to be able to:-


 * Interpret financial reports including Income Statements, Profits and Loss, Cash Flow Statements and Balance Sheet Statements.
 * Improve the allocation of working capital within business operations.
 * Review and fine tune financial budgeting, and revenue and cost forecasting.
 * Look at the funding options for business expansion, including both long and short term financing.
 * Understand the various techniques using in project and asset valuations.
 * Apply critical financial decision making techniques to assess whether to proceed with an investment.
 * Understand valuations frameworks for businesses, portfolios and intangible assets



QUALITY AND METHOD
<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The establishment quality control on each department is to promote competency, cultivate ethical values and integrity among the company’s employees. It will be a control on conscious environment which will enable the company to achieve the objective of effective and efficient Operations and Compliance of the **//__Standard Operating Procedure (SOP).__//** The effective Quality Control environment will cater an environment where competent people understand their responsibilities, and are knowledgeable, mindful and committed in doing it right, the first time.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The function of this section is basically to examine and inspect the services and procedures of each process are with line with the company’s objective. If there is an issue been identified, the job of the personnel is remedying the issue immediately for improvement.





= **COMPETITORS INFORMATION SYSTEM** =

A) DHL EXPRESS



 * NETWORK MANAGEMENT SYSTEM (NMS) **

DHL has installed the Network Management System (NMS) to strengthen the internal network for data transfer and e-mail movement around the world. The installation of the system is expected to reduce the down time and delays in the transfer of shipment details to its various offices in the world, on account of the network failure. The NMS has been designed to enable the IT support staff of the company to continuously monitor the failures in the network and attend to it immediately. The NMS alerts the support staff by instantly flagging the network failures on the screen, at the company's control room. It also has a facility to dispatch e-mail or page a message to the concerned staff, informing him or her of the location of a failure in the network.

**WAREHOUSE MANAGEMENT SYSTEM (WMS)**

DHL offers a comprehensive suite of capabilities and work with a range of best-in-class software partners. DHL state-of-the-art systems monitor and control all critical warehouse processes. DHL also provide support for transport and distribution operations and communicate with customs and other authorities. Moreover, unlike many of DHL’s competitors, the organisation scale deploy a large number of these systems in any given year, clients benefit therefore from this unrivalled experience and expertise. Warehouse management systems record all events and activities in the receipt, handling and storage of products and orders in the warehouse or distribution centre, including the location of inventory. The WMS also records the location of inventory whilst stored in the warehouse. DHL's Prologues WMS manages all critical processes in the warehouse, and is also an important support for varied transport and distribution concepts (planning, time controlling, booking of transport capacity, communication with customs and other authorities). It creates synergies by large-scale operation to drive operational efficiency and effectiveness. Resources for storing, handling and distribution can be co-ordinated in different ways and for different types of flows such as consolidation of shipments.

**AUTOMATIC VEHICLE LOCATION (AVL)**

Broadly defined, automatic vehicle tracking is concerned with the remote determination of vehicle location and travel information (heading, speed, and etc.), thus giving the ability to monitor a fleet of vehicles from a distance. To achieve the purpose and benefits of automatic vehicle tracking, a group of components has to be selected and combined skilfully in a way that caters for the different system variables and client requirements as well. These components are: the location determination device, the communication method, the maps and data processing applications, and the end users. Figure 1 below illustrates these components.



To elaborate more on these components:

• The location determination technology: historically, a number of methods with varying precision have been devised to calculate the location of a vehicle. Dead-reckoning, ground-based radio, signpost and GPS (Global Positioning System) are examples of these technologies with the last one being the most viable and popular option in the recent decade. Sometimes, a combination of two technologies - GPS being the default option – may be used as a way for providing a backup mechanism when the signals of GPS satellites are obstructed.

• The communication system: this is the method of transmitting the positional information from the vehicle to the monitoring station or command centre. Third-party providers come here to offer the medium of communication which would be the GSM cellular network, a TETRA network, an iDEN network, or a satellite network. Choosing the preferred medium depends on many factors such as the client’s operation area, the available network coverage, and the basic system requirements. It’s important to note here that if live tracking is not necessary, a cheaper option can be provided by installing a wireless download base-station where vehicles can send their information once they arrive to their base at the end of the day (using WiFi, for example).

• Servers and the data processing applications: This component of the AVL system is actually composed of three different sub-systems as follows:

ü The Communications Server: This is responsible for facilitating the exchange of data between the installed AVL units and the back office system through the selected communication channels. ü The Database and Map Server: Here is where the actual storage of AVL critical data elements takes place. This data includes general system data, map layers and points of interest, planned routes and operation plans, users and vehicles lists and etc, and very importantly, the historical tracking data received from the field through the communications server. ü The AVL Application Server: In this component the data processing and analysis engines reside in addition to the web applications and tools. The data processing and analysis engines work in the background to provide the database server with a stream of processed data ready for human use and understanding. The web applications and tools include all the GIS and AVL statistics, reporting, and administration functionality served to the web-users connected to the system (whether over Internet or intranet).

• End users: These are system users who access the AVL application through their PCs. Web browsers or client/server applications are used to display required information and enable interaction with the various system functionalities, either over Internet or intranet. It’s worth noting here that the terms fleet management and AVL are sometimes used interchangeably while it’s not necessary for each fleet management solution to contain the vehicle tracking component. Much often fleet management systems are asset management applications that deal with vehicle financing and maintenance, fuel management and so on which helps companies relying on transportation in their business to remove or minimize the risks associated with vehicle investment. Furthermore, computer-aided dispatch (CAD) systems, which are concerned with call-taking, incident locating and vehicle dispatching to incident locations, contain AVL as a subsystem. Examples of CAD systems are those used in police and taxi operations.

B) FEDEX EXPRESS


**WAREHOUSE MANAGEMENT SYSTEM**

With a new Warehouse Management System (WMS) from FedEx Trade Networks, My Global Trade Data now uses the newest bar-code and Radio-Frequency technology to provide clients with accurate, real-time inventory data and enhanced reporting capabilities. In addition, the WMS can be configured to support EDI transmissions. The implementation of the WMS has led to the standardization of operations throughout our North American distribution facilities. Here are some of the features in the system: · View real-time inventory status at each individual warehouse location or total at all locations. · Search by Part number or Lot number. · Track Orders out of each warehouse by Order Number, Ship to or Date. · Review Audit History to see chronological record of incoming and outgoing products. · Print or download query results to a spread sheet.

**FedEx DESKTOP**

FedEx Desktop monitors shipment status and sends notifications directly to user’s desktop. If a client regularly track shipments and need to frequently check their status, FedEx Desktop is the right solution. Best of all, it's easy to install and simple to use!

With FedEx Desktop, one can: <span style="line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; text-indent: -18pt; vertical-align: baseline;"> · Manage time more efficiently by knowing when to expect shipments. <span style="line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; text-indent: -18pt; vertical-align: baseline;"> · Easily access to shipment information from personal desktop. <span style="line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; text-indent: -18pt; vertical-align: baseline;"> · Become more proactive by having another channel to monitor shipment exceptions.

[|Click here for more information about the usage of FedEx Desktop!]

=<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; color: #000080; margin-bottom: 0cm;">**COMPETITORS WEB-ENABLED SYSTEM** =



<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; color: #ff6500; line-height: normal;">**A) DHL WEB SHIPPING**
DHL WEB SHIPPING is the online express shipping tool that helps customers to prepare documents, book pick-ups, store contact details and track their deliveries. Ideal for busy office managers, business travellers or receptionists, DHL WEB SHIPPING needs no special software or training. DHL WEB SHIPPING 's new, simplified navigation guides you, quickly and easily, through the entire process. Therefore clients can respond to any shipping request within minutes. With a click of a mouse customers can: DHL WEB SHIPPING is also perfect for telecommuters as they can order a pick-up, check service availability or track shipments from any location, in real time, direct from a wireless laptop.
 * Get the latest service bulletins and customs information
 * Book collections and track shipments on-line
 * Save up to 300 customer addresses
 * Access shipment records for 99 days
 * Alert recipients and other interested parties



**B) FedEx SHIP MANAGER**
FedEx Ship Manager Software streamlines the shipping process for your business. With a range of shipping functions available, management of your FedEx shipments are easy, quick, convenient, and thorough from preparation to reporting. MasterTools integrates completely with FedEx Ship Manager by importing and exporting data between the databases. The process begins by defining the relationship between MasterTools and FedEx. Data relating to the customer found on the sales order or pick ticket document is imported into FedEx Ship Manager based on the import mapping. The shipment is then processed in FedEx Ship Manager and data including package, weight, tracking number, and shipping charges are automatically exported back to MasterTools. After data is exported back to MasterTools, you have the option of automatically creating a customer invoice including shipping charges. Integration provides efficient transfer of information between MasterTools and FedEx Ship Manager. The transfer of information saves times and reduces data entry errors.

[|Click here for more information about the usage of FedEx Ship Manager!]

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= RECOMMENDATION OF INFORMATION SYSTEM =

**<span style="font-family: Arial,sans-serif;">SAP® Business One **

 * <span style="font-family: Arial,sans-serif;">Completely Integrated Management Functions **

<span style="font-family: Arial,sans-serif;">The SAP® Business One application is a single, comprehensive solution that provides functionality for every process you need to run your entire business. Unlike niche solutions, SAP Business One supports integrated management functions, including financials, sales, customers, e-commerce, inventory, and operations. SAP Business One is designed specifically for small businesses, which means it’s quick to install, simple to maintain, and most important, easy to use. <span style="font-family: Arial,sans-serif;">“SAP Business One lets us see our business at any point in time. We can see the real-time status of every order in any warehouse. There’s no more guesswork. We are a fashion company and have to be nimble, so this has had a big impact on our business.” Richard Haugen, chief Operating Officer, yak Pak Inc.

<span style="font-family: Arial,sans-serif;">By integrating all critical business functions, SAP Business One supports sales, customer relationship management (crm), purchasing, inventory, operations, financials, and Hr. Business information captured in a single system is instantly accessible across the organization, eliminating duplicate data entry, related errors, and subsequent costs. Workflow-based alerts trigger auto-response when important business events occur, so you can monitor and focus on those that are most critical. When freed from constantly reacting to day-to-day minutiae, you can spend more time driving your business forward.
 * <span style="font-family: Arial,sans-serif;">Streamline Your Entire Business with a Single Application **

<span style="font-family: Arial,sans-serif;">SAP Business One enables you to manage sales force automation and customer service and support – all seamlessly integrated with other business functions across the company. Built-in e-commerce and support for online stores allow you to create an online presence, open new sales channels, and broaden your customer base. With SAP Business One you can analyse customers using data from sales, operations, and finance to identify ways to serve them faster and better.
 * <span style="font-family: Arial,sans-serif;">Strengthen Customer Relationships and Loyalty **

<span style="font-family: Arial,sans-serif;">SAP Business One captures critical data across sales, customers, operations, and financials in a single application for immediate access and use. Intuitive Microsoft excel–based reports allow you to click through relevant data and get answers quickly. Your managers can track revenues, costs, and profit margins so they can assess business performance and determine how to improve it. And because you can use Web-based tools, you and your sales team can access customer information from anywhere at any time, meaning you can be more responsive to customer needs. <span style="font-family: Arial,sans-serif;">SAP Business One is easy to set up and configure, and as your business grows, you can adapt and customize SAP Business One to meet your changing needs. for instance, you can use any of more than 450 solutions, many of them industry specific, that have been built on top of the SAP Business One application by our software solution partners. This way, you can customize and extend SAP Business One to meet your specific business and industry challenges.
 * <span style="font-family: Arial,sans-serif;">Act on Instant and Complete Information **
 * <span style="font-family: Arial,sans-serif;">Adapt to Meet Your Changing Needs **

<span style="font-family: Arial,sans-serif;">Drawing on more than 35 years of SAP business management software experience, SAP Business One is an affordable, award-winning product built exclusively for small businesses. As a complete, integrated software application, SAP Business One eliminates the cost and hassle of integrating multiple stand-alone applications. Its intuitive interface and vast configurability minimize IT complexities for implementation and on-going maintenance.
 * <span style="font-family: Arial,sans-serif;">Designed exclusively for Small Businesses **
 * <span style="font-family: Arial,sans-serif;">An affordable solution from the Industry leader **

<span style="font-family: Arial,sans-serif;">The following summarizes the key areas where SAP Business One can support your business. Accounting and financials SAP Business One helps you manage your general ledger, journals, budgets, and accounts payable (A/P) and receivable (A/r). You can conduct all your banking activities, including processing payments by check, cash, and credit card, as well as reconcile various accounts and create financial reports for profit and loss, cash flow, and aging. You can also update account postings when relevant business events occur.
 * <span style="font-family: Arial,sans-serif;">SAP Business One Key Functionality **

<span style="font-family: Arial,sans-serif;">With SAP Business One you can manage and maintain customer contacts with full Microsoft Outlook synchronization. This means increased sales effectiveness and stronger customer relationships. Create quotes, enter orders, and provide better customer service from the office or online. Track sales opportunities and activities from first contact to close of sale; initiate marketing campaigns by using templates for mass e-mails; provide support for customer service, service contracts, and warranties; and access customer and sales information over the Web.
 * <span style="font-family: Arial,sans-serif;">Sales and customers **

<span style="font-family: Arial,sans-serif;">

<span style="font-family: Arial,sans-serif;">Creating an online presence will help you level the playing field against larger competitors by allowing you to reach a broader customer base. With SAP Business One, you can design, build, and configure online stores using customizable templates and tools. These tools enable you to manage online catalogues and integrate negotiated, customer specific price lists; use promotional techniques such as discounts and coupons; and automatically synchronize all online orders and inventory.
 * <span style="font-family: Arial,sans-serif;">E-commerce and Web Store **

<span style="font-family: Arial,sans-serif;">Every small business needs a systematic approach to managing the procurement process, from creating purchase orders to paying vendors. SAP Business One helps coordinate the complete order-to-pay cycle, including receipts, invoices, and returns. You can also plan material requirements for production, control bills of material, and replenish inventory automatically.
 * <span style="font-family: Arial,sans-serif;">Purchasing and Operations **

<span style="font-family: Arial,sans-serif;">SAP Business One enables you to manage your inventory and operations including quotes, sales orders, shipping, and billing. You can perform inventory counts, monitor stock, and track transfers in real time and across multiple warehouses. you can also run real-time inventory updates, inventory valuation, availability checks, and pick and pack processes.
 * <span style="font-family: Arial,sans-serif;">Inventory and Distribution **

<span style="font-family: Arial,sans-serif;">With SAP Business One, you can capture all critical business data across sales, customers, operations, and financials in a single source for immediate access. Powerful “drag and relate” and Microsoft excel–based reporting features allow you to click through relevant data and get complete information instantly, so you can make better-informed decisions.
 * <span style="font-family: Arial,sans-serif;">Reporting and Administration **

<span style="font-family: Arial,sans-serif;">With support for multiple currencies, budgeting, and bank reconciliation, SAP Business One delivers financial management functionality that enables your enterprise to be more efficient and more productive.
 * <span style="font-family: Arial,sans-serif;">Accounting and Financials **

<span style="font-family: Arial,sans-serif;">SAP Business One supports financial management in the following ways.Accounting – create charts for any country using a chart-of-accounts template, which you can adapt to fit your unique business needs; define individual charts of up to 10 segments, if needed, to support reporting requirements. <span style="font-family: Arial,sans-serif;">Journal entries – Benefit from functionality that automatically posts journal entries from the sales, purchasing, and banking areas and also creates new journal entries. you can search for existing entries and automatically allocate each transaction to a project or a profit center. <span style="font-family: Arial,sans-serif;">Journal vouchers – Save multiple manual journal entries to a batch and process them simultaneously. This allows you to verify and collect postings before they are entered into the general ledger. <span style="font-family: Arial,sans-serif;">Posting templates – define general ledger account templates to save time and help avoid mistakes during the manual posting of journal entries. <span style="font-family: Arial,sans-serif;">Recurring postings – define your own postings for regular execution in accounting and specify a frequency for each recurring posting. With recurring postings, the application automatically reminds you to post your transactions. <span style="font-family: Arial,sans-serif;">Reversing journals – Reverse month end accruals automatically. By default, reversal of specified postings occurs on the first day of the next month, but SAP Business One allows users to specify a different reversing date for each posting, if desired. <span style="font-family: Arial,sans-serif;">Exchange rate differences – Periodically evaluate your open items in foreign currencies to identify differences and choose the appropriate correction transaction. <span style="font-family: Arial,sans-serif;">Financial report templates – Quickly and easily generate unlimited financial report templates, such as additional profit-and-loss statements, to suit every business need. <span style="font-family: Arial,sans-serif;">Banking – Track all banking processes, from cash receipts and check writing to deposits, advance payments, credit card payments, and account reconciliation. <span style="font-family: Arial,sans-serif;">Budgets – define and manage budgets against general ledger accounts. configure budget allocation methods; define budget figures in any currency (local, foreign, or both); and display a summarized budget report that compares actual and planned figures. With SAP Business One, you can create an online alert that notifies you if a transaction exceeds the monthly or annual budgeted limit. <span style="font-family: Arial,sans-serif;">Profit centre – define different profit centres or departments and allocate corresponding revenue and cost accounts to a predesigned profit centre in the chart of accounts. <span style="font-family: Arial,sans-serif;">Profit centre report – run a profit-and loss statement based on revenues and costs – both direct and indirect – as defined in the allocation rules. You can run it for any profit centre, choose between annual and monthly display formats, and compare the results with figures for the previous period. <span style="font-family: Arial,sans-serif;">Distribution rules – define different distribution rules to characterize business activities and then allocate revenue or cost accounts to the corresponding distribution rule. Real-Time Accounting SAP Business One supports real-time accounting with the following. <span style="font-family: Arial,sans-serif;">Fully integrated financials – Automate key financial and banking management activities with fully integrated functionality. When you run a transaction, the software automatically posts a journal entry in the general ledger so you don’t have to perform additional posting or batch processing. <span style="font-family: Arial,sans-serif;">Quick drill down – easily drill down to information at the posting level. for example, while viewing the journal entry for a sales transaction, you can drill down to see chart-of-accounts information.Complete chart of accounts – drill down on the balance field to see transactions that make up a specific balance.
 * <span style="font-family: Arial,sans-serif;">SAP Business One financial management features **

<span style="font-family: Arial,sans-serif;">SAP Business One offers functionality to support month-end closing. <span style="font-family: Arial,sans-serif;">Accelerated closing – Accelerate month-end closings by assigning tasks to individuals or creating reminders to manage various aspects of the closing via the activity window. <span style="font-family: Arial,sans-serif;">Control accounts – identify accounts as control accounts and assign them as default posting accounts for the increase or decrease to customer or vendor balances. This ensures synchronization between the general ledger and the subsidiary ledgers. <span style="font-family: Arial,sans-serif;">Posting templates – use posting templates to allocate costs or transactions across several departments based on fixed percentages. Recurring postings allow you to create transactions with fixed amounts. <span style="font-family: Arial,sans-serif;">Reversing transactions – use this feature to reverse transactions automatically and post on a user-defined reversal date.
 * <span style="font-family: Arial,sans-serif;">Month-end closing **

<span style="font-family: Arial,sans-serif;">SAP Business One offers the following financial reporting functionality. <span style="font-family: Arial,sans-serif;">Multilevel reports – create a general ledger account structure that improves your reporting. Multilevel reporting is enhanced by the flexibility provided in the account segmentation feature of SAP Business One. <span style="font-family: Arial,sans-serif;">Integrated reports – compile business, accounting, warehouse, and financial reports, as well as account statements, and export reports to Microsoft excel and Microsoft Word. <span style="font-family: Arial,sans-serif;">XL Reporter tool – Access real-time views of critical business data within SAP Business One and make use of all the functionality of microsoft excel for front-end report formatting.
 * <span style="font-family: Arial,sans-serif;">Financial reporting **

<span style="font-family: Arial,sans-serif;">SAP Business One delivers comprehensive, integrated sales and service functionality, ensuring total control of customer acquisition, retention, and profitability for your business. Tightly integrated features across marketing, sales, and service provide end-to-end visibility for the entire customer life cycle.
 * <span style="font-family: Arial,sans-serif;">Customer Relationship Management **

<span style="font-family: Arial,sans-serif;">Record every sales opportunity, from lead identification of the customer through discovery, qualification, proposal, closing, and aftersales service and support. you can even enter details of the opportunity, including the source, potential deal size, closing date, competitors, and activities. <span style="font-family: Arial,sans-serif;">CRM features include the following: <span style="font-family: Arial,sans-serif;">• Sales (accounts receivable) – create price quotes, record customer orders, set up deliveries, update inventory balances, and manage all invoices and accounts receivable. <span style="font-family: Arial,sans-serif;">• Purchasing (accounts payable) – manage and maintain supplier transactions, including issuing purchase orders, updating inventory quantities, calculating the landed cost value of imported items, and handling returns and credits. <span style="font-family: Arial,sans-serif;">• Business partner master record – manage all information about customers, resellers, and suppliers, including e-mail addresses, profiles, sales reports, activities with business partners, and account balances. use the calendar to track your activities and perform keyword searches to find specific items in the calendar. <span style="font-family: Arial,sans-serif;">• Reporting – Analyse opportunities by lead source, territory, industry, customer, and item. The reports show forecasts and anticipated revenue by various date ranges, such as month and quarter. You can view distribution of leads by source over time to identify the most profitable lead-generation activities. <span style="font-family: Arial,sans-serif;">• Campaign and prospect management – Import thousands of prospects from Microsoft excel files or other standard file formats, such as comma separated value (cSv) files, and then manage and follow up on activities. Add prospects to e-mail campaign lists, contact lists, and newsletters. Target prospects or business partners with e-mail and cold-call campaigns. Create the campaign, implement the campaign, and track the results. <span style="font-family: Arial,sans-serif;">• Web-based access – use the power of the internet to enable your distributed sales team and service team to stay connected and focused with Web-based access to SAP Business One. Features include sales order management, product selection and viewing, activity and task management, account management, opportunities management, prospect management, product catalogue management, service order management, and campaign management. <span style="font-family: Arial,sans-serif;">• Dynamic reports – Obtain a unique, time-phased view of business data with the dynamic opportunity-analysis report, which enables you to easily spot trends, patterns, and behaviours of sales opportunities and personnel. <span style="font-family: Arial,sans-serif;">Sales <span style="font-family: Arial,sans-serif;">SAP Business One offers flexible business document development, including quotations. Not only are different line types supported, allowing you to create subtotals of previous lines, but you can insert free-form text anywhere within the body of the document, as well as display recommended alternative items. You can also store and reuse standard comments and define header and footer text for each document. Additionally, you can calculate gross profit for each quotation, easily review the sales price history, and, once you create a quotation, quickly and seamlessly export it to Microsoft Word.
 * <span style="font-family: Arial,sans-serif;">CRM Sales **

<span style="font-family: Arial,sans-serif;">SAP Business One offers the following sales management functionality. <span style="font-family: Arial,sans-serif;">Order – Simplify entry of sales orders by accessing item availability information across multiple warehouses. When a shortage arises, choose to order from a list of alternative items or allow the item quantity to be partially delivered. Orders can support different delivery dates and ship-to addresses for each line item, and you can automatically create purchase orders from a sales order and drop-ship the items to the customer’s site. <span style="font-family: Arial,sans-serif;">Delivery – generate packaging documentation for all goods shipped to a customer. The built-in packaging function facilitates the “virtual input” of items into different parcels when a delivery is created. you can store the delivery tracking number and access the shipping status within the delivery note with the click of a mouse. The software automatically updates warehouse quantities when you make a delivery. <span style="font-family: Arial,sans-serif;">A/R invoice – Automatically create a corresponding journal entry with each invoice. As a result, you can create an automatic receipt if the customer chooses to pay only part of the invoice. <span style="font-family: Arial,sans-serif;">A/R invoice and payment – Create an invoice and receipt in one step by using information from the same document. <span style="font-family: Arial,sans-serif;">A/R credit memo – Easily import data from the original invoice when creating a credit memo for returned merchandise. <span style="font-family: Arial,sans-serif;">Document printing – Select period, document number, or document type to print sales and purchasing records. <span style="font-family: Arial,sans-serif;">Document drafts – Print, edit, and manage all documents that have been saved as drafts. <span style="font-family: Arial,sans-serif;">Document generation wizard – group all existing sales documents in a single invoice for any given customer. You can create a variety of orders and delivery notes over the course of the month and create summarized invoices for each customer at the end of the month. <span style="font-family: Arial,sans-serif;">Collection wizard – manage multiple collection letters per customer and maintain a collection history for each customer. Execute the wizard at regular intervals, such as monthly or weekly, to check for outstanding customer invoices, and send a series of collection letters at different levels at predefined intervals. In addition, you can specify the method of calculating interest and collection fees. <span style="font-family: Arial,sans-serif;">E-commerce – Sell and market your products and services online with seamless integration into SAP Business One. leverage a highly scalable Web store with customizable themes and shopping carts; support for multiple stores (business to consumer and business to business); powerful catalogue and integrated inventory management; customer acquisition and self-service functionality; strong analytics, including dashboards and a customizable report builder; and support for business-to business and business-to-consumer activities.
 * <span style="font-family: Arial,sans-serif;">SAP Business One Sales features **

<span style="font-family: Arial,sans-serif;">You can manage and maintain supplier related activities with SAP Business One. <span style="font-family: Arial,sans-serif;">SAP Business One offers the following purchasing management functionality. <span style="font-family: Arial,sans-serif;">Purchase order – When you order materials or services from suppliers, you can create purchase orders and print, mail, fax, or e-mail them directly to the supplier. A purchase order updates the available quantity of the ordered items and informs the warehouse manager of the expected delivery date. in addition, you can split a single purchase order into multiple parts when, for example, items need to be shipped to multiple warehouses. <span style="font-family: Arial,sans-serif;">Goods receipt purchase order – decide whether you would like to receive deliveries at one warehouse or multiple warehouses. Goods receipts may be linked to a purchase order, which means that the purchase order quantity can change if the quantity received does not match the original order amount. <span style="font-family: Arial,sans-serif;">A/P invoice – Process payments to suppliers by acting on journal entries the software automatically generates when you process supplier invoices. <span style="font-family: Arial,sans-serif;">A/P credit memo – issue a credit memo to any supplier for returned merchandise. You can easily draw the data required for that credit memo from the original invoice. <span style="font-family: Arial,sans-serif;">Landed costs – calculate the purchase price of merchandise by allocating the various landed-cost elements (such as freight, insurance, and customs duties) to the fOB cost of each item. The actual warehouse value of merchandise updates automatically. <span style="font-family: Arial,sans-serif;">Document drafts and printing – edit and manage all purchasing documents that have been saved as drafts and print them (including drafts) by period, document number, or document type.
 * <span style="font-family: Arial,sans-serif;">Purchasing **
 * <span style="font-family: Arial,sans-serif;">SAP Business One Purchasing Features **

<span style="font-family: Arial,sans-serif;">SAP Business One offers a simple yet powerful planning function to help you schedule and manage items that will be produced or purchased using a variety of criteria. <span style="font-family: Arial,sans-serif;">SAP Business One offers the following material requirements planning (mrP) functionality. <span style="font-family: Arial,sans-serif;">Forecasts – you can predict demand based on forecasting metrics – not solely on history and received orders – by using the demand forecasts in the mrP wizard. Forecast calculations help you anticipate demand for your product and adjust material planning accordingly. <span style="font-family: Arial,sans-serif;">MRP wizard – Arrange for and optimize future material requirements; manage and execute purchasing and manufacturing recommendations and exceptions. By considering both minimum order quantities and order multiples, you can take advantage of purchase price breaks or standard production lot sizes and thereby reduce costs. The wizard generates a recommendation report that offers advice to either make or purchase items. numerous drill-down options allow easy viewing of the net requirement calculations and the actual documents driving the gross requirements. <span style="font-family: Arial,sans-serif;">Order recommendation report – Automatically create production orders and purchase orders based on information in a recommendation report. If an item needs to be outsourced, you can easily convert a production order to a purchase order. You can also consolidate purchase orders to the same supplier into one order, further streamlining the purchasing process.
 * <span style="font-family: Arial,sans-serif;">Material Requirements Planning **
 * <span style="font-family: Arial,sans-serif;">SAP Business One material requirements Planning Features **

<span style="font-family: Arial,sans-serif;">Manage item master data, serial numbers, and price lists, as well as define alternative items, perform inventory increase or decrease adjustments, execute cycle counts, and generate pick lists for open sales orders.
 * <span style="font-family: Arial,sans-serif;">Inventory Control **

<span style="font-family: Arial,sans-serif;">SAP Business One offers the following inventory control functionality. <span style="font-family: Arial,sans-serif;">Item master data – define production items (make), purchase items (buy), and noninventory items (labor and travel, for example) while maintaining default information such as purchasing supplier, purchasing and selling unit of measure, and tax status for each item. you can maintain inventoried items in multiple warehouses with differing associated costs depending on location. SAP Business One supports a number of inventory valuation methods, including standard cost, weighted moving average, and fifO methods. you can define a procurement method (such as make or buy) as well as order intervals in which to purchase an item (monthly, weekly, or daily, for instance). you can also define the lot sizes in which to purchase items, the minimum order quantity, and the average lead time. you can then use this information in conjunction with the mrP functionality. <span style="font-family: Arial,sans-serif;">Serial numbers – Automatically or manually generate serial numbers using templates. <span style="font-family: Arial,sans-serif;">Lots – Assign lots to products and classify them by any freely definable attribute (shelf life, for example), then define the lots for these products in sales orders, delivery notes, and inventory movements. <span style="font-family: Arial,sans-serif;">Substitute items – create a list of alternative items when a customer’s selection is not available, ranking substitute items based on similarity of item, price, or quantity. <span style="font-family: Arial,sans-serif;">Business partner catalog number – maintain a cross-referenced table of customer and supplier part numbers to inventory part numbers. you can use customer part numbers on purchasing documents in lieu of inventory part numbers. <span style="font-family: Arial,sans-serif;">Goods receipt and goods issue – record goods receipts and issues that are not directly related to a sales or purchasing document. <span style="font-family: Arial,sans-serif;">Inventory transfer – move inventory among warehouses. <span style="font-family: Arial,sans-serif;">Inventory posting – enter opening balances for inventory items and update warehouse data. <span style="font-family: Arial,sans-serif;">Cycle inventory counting – Streamline inventory counting by identifying when each item in inventory is due to be counted. The alerts and reports produced help ensure that items of different levels of importance are counted as frequently as required. <span style="font-family: Arial,sans-serif;">Price list – define a variety of price lists and link them to customers or suppliers. Quickly and easily create dynamic links between price lists, which are updated automatically whenever the primary price list changes. <span style="font-family: Arial,sans-serif;">Special prices – define special prices for individual customers or suppliers, quantity-specific prices pegged to order volume, and a validity period for each price. <span style="font-family: Arial,sans-serif;">Pick and pack manager – manage the picking and packing process within multiple queues. As sales orders are entered, they are displayed in the “open” queue and can be marked as either fully or partially released for picking. The “released” queue displays all orders released for picking, which you can mark as fully or partially picked. Within either the open or released queues, you can automatically create pick lists for an order or range of orders. This feature offers extensive drill-down functionality that includes customer and item master data as well as originating documents.
 * <span style="font-family: Arial,sans-serif;">SAP Business One inventory control features **

<span style="font-family: Arial,sans-serif;">SAP Business One delivers CRM functionality as part of the application, ensuring full control of customer acquisition, retention, loyalty, and profitability for your business. Tightly integrated functions across marketing, sales, and service provide end-to-end visibility for the complete life cycle. Service call functions provide support for service operations, service contract management, service planning, customer interaction activity tracking, customer support, and management of sales opportunities.
 * <span style="font-family: Arial,sans-serif;">Customer Service and Support **

<span style="font-family: Arial,sans-serif;">SAP Business One offers the following service and support functionality. <span style="font-family: Arial,sans-serif;">Service contracts – create a regular support or warranty contract for items or services sold to a customer. The contract maintains the start and end dates as well as specific contract terms, which could include guaranteed response or resolution times. <span style="font-family: Arial,sans-serif;">Customer equipment cards – maintain detailed information about an item sold to a customer, such as a manufacturer’s serial number, replacement serial number, and service call history. Cards also list service contracts assigned to the specific item. <span style="font-family: Arial,sans-serif;">Customer equipment report – view all equipment and corresponding serial numbers sold to a customer or range of customers. <span style="font-family: Arial,sans-serif;">Service calls – review information about all service calls that were created, resolved, or closed on a specified date or within a range of dates. You can restrict the report to see service calls for a specific queue, technician, problem type, priority, item, or call status. You can choose whether to include a view of overdue calls. <span style="font-family: Arial,sans-serif;">Service calls in the queue – Track and maintains service calls by reviewing the call history related to a particular event. You can monitor the status of a call and assign it to individual technicians or maintain them in a team queue. <span style="font-family: Arial,sans-serif;">Response time by assignee – follow the communication between a customer and the service department and track the time needed to properly respond to a single service call.
 * <span style="font-family: Arial,sans-serif;">SAP Business One customer Service and Support features **

<span style="font-family: Arial,sans-serif;">You can create reports and initiate corrective actions immediately. The reporting function supports accounting reports, inventory reports, financial reports, and reports to aid in decision making. Not only can you export any report generated to Microsoft excel, but data extraction is effortless thanks to simple data navigation. You can execute internal and external reconciliation with exception reporting, which is useful when trying to close your books and preparing reports.
 * <span style="font-family: Arial,sans-serif;">Reporting **

<span style="font-family: Arial,sans-serif;">SAP Business One provides you with end-to-end visibility of your business operations with a “drag and relate” feature that also helps you instantly understand key relationships and transactions within the business. A query generator allows users to intuitively create database inquiries and define reports. You can use the data from any field to create a report at either the detailed or the summary level. Once you define a query, you can save it in the query library for future use. If needed, you can use a report editor to refine and change any existing queries. The query wizard is similar to the query generator, but in this case you are guided step by step through the process of generating queries. This tool is helpful if you want to build queries but are unfamiliar with Structured Query language (SQl) syntax. <span style="font-family: Arial,sans-serif;">Predefined reports – SAP Business One provides a large number of predefined reports for each functional area. You can generate reports for a specific functional area in your business and customize the output to suit your needs. You can also print, e-mail, or export any report to Microsoft excel. For a complete list of predefined reports, see the “Predefined reports” section.
 * <span style="font-family: Arial,sans-serif;">SAP Business One reporting features **

<span style="font-family: Arial,sans-serif;">Many small businesses struggle with the complexities of generating accurate and timely financial reports from company data. The xlreporter tool in SAP Business One enables you to get comprehensive and accurate insight into the financial status of your company. Because xl reporter is integrated with SAP Business One, it reports on live data drawn from a variety of sources, including general ledger, receivables, payables, sales, purchasing, inventory, and any user defined fields.
 * <span style="font-family: Arial,sans-serif;">Microsoft Excel–based reporting (XL Reporter) **

<span style="font-family: Arial,sans-serif;">You can perform the following activities with the xl reporter tool. <span style="font-family: Arial,sans-serif;">Generate accurate and timely reports <span style="font-family: Arial,sans-serif;">– The xl reporter tool has everything your business needs to create and execute reports in an easy-to-use graphical <span style="font-family: Arial,sans-serif;">Environment – with point-and-click and drag-and-drop utilities that enhance your control over reporting and budgeting activities. you can generate standard and ad hoc reports, drill down into data, and then analyse the information. <span style="font-family: Arial,sans-serif;">Compose standard and ad hoc reports – A definition wizard makes report creation effortless. Anyone in your company can create custom queries of SAP Business One data with just a few mouse clicks. Once a report has been generated, you can drill down on any piece of data to see underlying transactions. You can also view and refresh data while creating queries. <span style="font-family: Arial,sans-serif;">Quickly access profit-and-loss details – get a summary of actual and forecasted operating profit by period to help you easily uncover trends. <span style="font-family: Arial,sans-serif;">Create total company dashboards – instantly view and graph critical company performance metrics such as sales, inventory movement, and top-performing customers. You can view performance on any chart and click on any cell to drill down to data that will help you choose appropriate actions associated with the metric. in addition, you can quickly assess your financial performance and future outlook. <span style="font-family: Arial,sans-serif;">Speed adoption and limit the learning curve – Quickly learn how to use the xl reporter tool via an intuitive and familiar interface that accesses Microsoft excel and provides a metadata layer that limits exposure to technical tables and field structures. You can easily generate meaningful reports, from simple transaction detail reports to advanced financial statements and dashboards. Using the tool’s drag-and-drop utility, even novices can quickly create reports with drilldown functions. <span style="font-family: Arial,sans-serif;">Organize your reports – manage and organize report definitions, executed reports, and report books. You can view and execute reports within the main menu of SAP Business One, which simplifies report execution. For report distribution, you can bundle and e-mail reports using a scheduler. <span style="font-family: Arial,sans-serif;">Design custom reports – Work with standard Microsoft excel functions and interfaces to extend your ability to compose reports with advanced report design options. It’s easy to create custom parameters, formulas, and layouts from scratch. <span style="font-family: Arial,sans-serif;">Simplify report generation – you can access company data and generate the appropriate reports, from ad hoc reports to detailed financial statements, as needed.
 * <span style="font-family: Arial,sans-serif;">XL Reporter tool features **







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[|SAP BUSINESS ONE (SAP B1)] =<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; color: #000080; margin: 7.5pt 0cm; vertical-align: baseline;">RECOMMENDATIONS ON CURRENT E-BUSINESS CAPABILITIES =

<span style="font-family: Arial,sans-serif; font-size: 10pt;">First of all, both competitors DHL and FedEx company <span style="font-family: 'Times New Roman',serif; font-size: 10pt;">’ <span style="font-family: Arial,sans-serif; font-size: 10pt;">s websites have included the function for clients to make shipments online. DHL Web Shippin g is the online shipping solution that helps users to manage express shipments. Clients can print labels, schedule courier pickups, store addresses, track their shipments and much more. DHL Web Shipping will streamline the shipment process and eliminate manual paperwork in a much accurate and faster way. This solution is ideal for small to medium-sized companies, office managers, receptionists, business travellers or anyone on the go. DHL Web Shipping is easy to use and requires no training to use. Moreover, one can utilise the DHL Web Shipping without having a DHL account. It only requires a credit card or cash will be collected when clients hand over the package to DHL staffs. In short, ** World Commerce Freight System ** is highly recommended to implement an online shipment system to improve the current E-business capabilities and finally increasing the sales revenues of the company. <span style="font-family: Arial,sans-serif; font-size: 10pt; vertical-align: baseline;">

<span style="font-family: Arial,sans-serif; font-size: 10pt; vertical-align: baseline;">Nonetheless, for those clients who make shipment frequently, they can use the FedEx Online Billing from its website to manage and pay their bills online. The FedEx Online Billing system can be used to view and access by the clients who have paper billed accounts or credit card accounts. The benefits of FedEx Online Billing for personal client are as below: <span style="font-family: Arial,sans-serif; font-size: 10pt; vertical-align: baseline;">In addition, FedEx Online Billing also offers advantages to small and medium businesses that are stated below: <span style="font-family: Arial,sans-serif; font-size: 10pt; vertical-align: baseline;">With all the benefits above, **<span style="color: #ff0000; font-family: Arial,Helvetica,sans-serif; font-size: 10pt; vertical-align: baseline;">World Commerce Freight System ** is suggested to implement an online billing system to make improvement by creating a more convenient service to the clients.
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Easily view and manage invoice details
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Download invoice data for printing or analysis
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Manage several accounts under a single ID
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">View invoices and shipment detail
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Create dynamic remittances for offline payment
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Easily dispute shipment charges
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Download invoices as PDF, XML, XLS, or CSV
 * <span style="font-family: Arial,sans-serif; font-size: 10pt;">Flexible account management

<span style="font-family: Arial,sans-serif; font-size: 10pt; vertical-align: baseline;">Furthermore, both DHL Company and FedEx Company have search function on their website which enables users to search relevant information in the website. With this extra function, users can search anything they want without wasting time to look for it one by one. Besides, both competitors websites have included a shipment tracking box for their clients to keep track on shipments anywhere, anytime via online by using a computer or even a smartphone. Clients can track their shipments in progress by tracking number, reference and also E-mail. Other than that, the website of FedEx enables the users to change the text size to small, medium or big size. Users of FedEx website are allowed to adjust the text size <span style="font-family: Arial,sans-serif;"> according to their own preferences, ensuring every user to look on the website comfortably. Therefore, ** World Commerce Freight System ** Company is recommended to add in a search function, text size adjuster as well as the shipment tracking box on the website to present a better and more user friendly website to users.

= ISSUES AND PROBLEMS =

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Implementing new information system, even if it has similar functionality to the current system in use, is coupled with danger. Without having pro-actively managing change plan, it’s more likely that the system will fail in delivering the expected outcomes. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">A simple system implementation, coupled by staff training and telling the employees about the expected change to occur leads to system failure in most cases. As the old change management saying: Old Organization + New Technology = Expensive Old Organization. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Change management is essential when implementing new system. Change management is a designed process that changes how individual employee carried out their work, how a group of employees (team) perform their work, how the management of the company should support the change in the long run and how the whole organization will benefit from these changes. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Successful system implementation is important in delivering quality care to customers. Implementation of new system and introducing the change can be a challenging process. Change management is one factor of successful project. Project planning and quality improvement tools are also critical for the success of new system.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**1) Staff engagement** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">If is important to consider how the staff within the organization will be effected by the change process. “Change requires that people do something they have not done before” (Galvin 2003). Employees are the most critical resource, supporter, barrier and risk in the change process. The fear of uncertainty within the employees can raise strong emotions towards change. Most employees have a sense of grief and loss as they drop the old and move toward the new. A range of emotions may be revealed by those employees whom directly affected by change. Emotions such as frustration, anger, despair, acceptance, enthusiasm and elation might occur within the employees. The level of emptions is depending on weather the staff are making change willingly or unwillingly. An understanding of why such emotions occur may help the management to introduce the change in a way that anticipate, acknowledge and responds to concerns. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The employees of the company should be fully aware of the benefit of the new system, since improvement depends on the actions of employees. To ensure successful implementations, an effective communication strategy should be maintained. All the stakeholders of the company should be given the opportunity to participate their views and opinions in the planning process. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**2) Communication** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Communication should be maintained with those who are directly effective by the proposed change such as, employees and customers. Early communication and discussions, while the implementation of change still in the planning stage will help in getting people interested and willing to participate in the change process. The communication will make them feel in a way that they have ownership in the project and interest in its success. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Stakeholders should be involved at different stages of the implementation process. Sufficient information should be provided to stake holders such as the baseline data, the objective of the new system as well as their involvement in defining the problem and establishing the possible solutions to the problem. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Implementing new system requires commitment form employees who would be affected by the proposed change. Another critical aspects are motivation and resistance
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Employees might not be aware of the necessity to change.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">They may feel that there are more important issues to be focused on.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The might feel that there is a better way in achieving the outcome and therefore resist the proposed change.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The might not agree about the way that the change should be implemented.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">They may feel the change is needed because there is criticism about the way they do things.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">They might feel that they have done similar thing before and nothing changes.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">They might feel with the change, there will be extra work for them.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**3)Motivation** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">More people will be committed to change and change will be more successful if the people believe change will improve things. The “What’s in it for me?” test method assist in identifying useful motivators. The “win-win” situation for all, is the best scenario, where the change management will have positive outcome for all the people within the organization. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Having debates and discussions about the need to change can assist in creating a sense of urgency. People will then tend to move a way from the problem towards a better state. Managers can influence the process and create a positive panning environment and encourage employees to contribute creativity and innovation to the change.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**4) Resistance** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Resistance is a natural, common, unavoidable human response to change of that someone else believes is a good idea. Resisting changing or improvement does not make a person bad or narrow-minded and the management should deal with it rationally.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**5) Evaluation** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Evolution is a critical component of any change process. At project planning decision need to be made regarding the measures to be use in evaluating whether the planned change leads to an improvement.

<span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**6)Using a Pilot** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">Using a pilot refers to a small trial of the proposed system or solution. A trial system can be implemented in area what is keen to be involved. Using the employees who are motivated about implementing the new system will enhance the chance of success. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">The trial or pilot can identify any barriers to change. The information and results of the trial test can be used to re-define the approached used in implementing change. The purpose of conducting a pilot project is not to determine whether the project will go ahead but usually to assess the best method of implementation.

<span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify; vertical-align: baseline;">One disadvantage of SAP is that it has a high cost to purchase and implement the system. World commerce has to purchase the system and the hardware the necessary hardware to run the system company wide. Theses cost includes the cost of internal and external labor. The examples of internal labor are the internal information technology (IT) employees and external consultants monitoring the process. After the company implement the new system, employees need to be train on using the new system. This requires training different employees according to their functions to match the system functionality. For example training the sales staff how to key in data and issue invoice to customers. Software maintenance and periodic update will be required and will occur cost in the future as well.
 * <span style="color: windowtext; font-family: Arial,sans-serif; font-size: 10pt;">7) High Cost **

<span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify; vertical-align: baseline;">The second disadvantage of SAP is its complexity. Most companies choose to implement one feature or function at a time so to allow employees to gain familiarity with the system before implementing the other functions. The complete implementation of time might require a long time.
 * <span style="color: windowtext; font-family: Arial,sans-serif; font-size: 10pt;">8) Complexity **

<span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">When switching to a new system, the old data in the company database need to be preserved in the new system. Data migration is the process to transfer existing data from the old system to the new one. It must be transformed to a format suitable for the new system (SAP), while preserving the information present in the old system.
 * <span style="color: windowtext; font-family: Arial,sans-serif; font-size: 10pt;">9) Date migration **

<span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">There are a several of challenges to ensure a successful data migration <span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">Migration usually engages a **high volume of data** as all the transaction history of the company need to be transferred to the new system. <span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">Migration occur in heterogeneous environment, with a huge different in source and data structure. Usually legacy system involve besides data structure can be poorly documented. Complex mapping are required with aggregations calculations. <span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">Another challenge is that consistency needs to be maintained between the new system and the old one, after the data has been migrated. For example, when various applications work against the same database, but they don’t migrate at one time. <span style="display: block; font-family: Arial,sans-serif; font-size: 10pt; text-align: justify;">Talend’s data migration solution is the most effective for enterprise-grade data migration, it has the following features for the data migration process.
 * <span style="color: windowtext; font-family: Arial,sans-serif; font-size: 10pt;">10) Challenges of Data Migration **
 * **<span style="color: windowtext; font-family: Arial,sans-serif; font-size: 10pt;">Open Source Data Integration Solution for Data Migration **
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**<span style="font-family: Arial,sans-serif; font-size: 10pt;">Business-oriented process modeling **<span style="font-family: Arial,sans-serif; font-size: 10pt;">that engages business stakeholders and ensures proper coordination during the migration of the company data and processes.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**<span style="font-family: Arial,sans-serif; font-size: 10pt;">Fully graphical development environment **<span style="font-family: Arial,sans-serif; font-size: 10pt;"> that enhance productivity and makes it easier to perform dry-runs, as well as allowing reusability of data mapping and transformation.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**<span style="font-family: Arial,sans-serif; font-size: 10pt;">High scalable and fast execution platform **<span style="font-family: Arial,sans-serif; font-size: 10pt;"> with a grid approach that enables the processing of data close to its source and target, using both the ETL and ELT approaches for shorter downtimes.
 * <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 90%; text-align: justify;">**<span style="font-family: Arial,sans-serif; font-size: 10pt;">Broadest connectivity **<span style="font-family: Arial,sans-serif; font-size: 10pt;"> to support all source and target systems.

= GROUP ASSIGNMENT PROGRESS =

__29 September, Thursday 2pm – 4pm (KBU International College computer lab)__ In our first group meeting, we have discussed on which company to choose for the assignment. Then we have done research on the suitable company and share our opinions.

__6 October, Thursday 12.30pm – 1.30pm (KBU International College in classroom)__ Each and every member in our group has suggested few organizations. Suggested organizations included Standard Chartered Bank, HSBC, Air Asia, Tesco, Bolton Vision, Sin Chew Media, KBU International College and World Commerce Freight System. After that, we have discussed on the advantages and drawbacks from each and every suggested organization and made decision to work and research on Air Asia.

__10 October, Monday 2.30pm – 3.30pm (KBU International College computer lab)__ In this meeting, we made calls to Air Asia headquarter to enquire about the relevant information for the assignment. Unfortunately, the relevant staffs that we are looking for were having seminar on that day.

__14 October, Friday 10am – 12pm (KBU International College cafeteria)__ We have contacted Air Asia once again to enquire about the relevant information but the call was not answered. Therefore, we decided to change to another organization which is Bolton Vision, and appointment to interview the area manager has been made.

__20 October, Thursday 9pm – 11pm (Bolton Vision branch in Giant, Kelana Jaya)__ In this meeting, all the group members have interviewed the area manager, Mr Nelson on the information system used by the organization and other organization detail for an hour. Unfortunately, the information systems provided by Mr Nelson are not sufficient for the assignment. Therefore, we have to search for another appropriate organization for the assignment. The pictures of interview session with Mr Nelson are as below:



__10 November, Thursday 2pm – 4pm (KBU International College computer lab)__ Our group have chosen to research on Tesco. In this meeting, we have delegated several tasks to each of our members and come back with the findings in a week's time.

__18 November, Friday 9am – 11am (KBU Iternational College Library)__ Each of us brought our findings and shared it with the group for further discussion. It was decided that the research would then be put into Word document before we uploaded it to our wikispace.

__25 November, Friday 9am-11am (KBU International College Cafeteria)__ We received a email reply from another company, World Commerce Freight System and they could provide us with more information than Tesco. Hence, based on the information we obtained, we decided to switch to this company. It was also decided that everything would be done and edited in Word document before being uploaded into wikispace page.

__1 December, Thursday 2pm-4pm (KBU International College Classroom)__ After uploading the information on our wikispace page, we edited the wikispace together for the final touches.

__3 December, Saturday 9am-11am(Centrepoint McDonalds)__ We prepared the slides for our presentation and practiced our respective parts.

= DISCUSSION ON FACEBOOK =

[|Facebook Discussion]

= TASK ALLOCATION = __Deeviya Deepti A/P Kumarayah__ - Make identification and breakdown of information requirements of different users at operational, tactical and strategic levels of business. - Identify the source of information for different users in the organization. - Analyse the types of IT based information currently used within the business. - Suggest type of alternative information system. - Add company information and background in Wikispaces. - Edit and utilises Wikispaces.

__Phoon Xue Yi__ - Research on competitors (DHL and FedEx) use of Information System. - Compare and contrast competitors use of Internet (website) with World Commerce. - Identify the source of information for different users in the organization. - Arrange appointment with area manager of Bolton Vision. - Edit and utilises Wikispaces.

__Chin Khang Chuen__ - Recommend to client on how they could improve their current E-Business capabilities. - Identify suitable Information system vendors for logistic company. - Research on competitors use of Information System. - Compare and contrast competitors use of Internet (website) with World Commerce. - Edit and utilises Wikispaces.

__Omar Husham Thabit Al-Qadhi__ - Identify the impact of using the recommended systems.

=<span style="color: #000080; font-family: Arial,sans-serif;">REFERENCES =

1) About Geographic Information Systems in the Vehicle Tracking and Dispatch Industry [Online] Last accessed 28 November 2011 at: []

2) About DHL information system [Online] Last accessed 30 November 2011 at []

3) About DHL E-business [Online] Last accessed 29 November 2011 at [|www.dhl.com]

4) About FedEx Ship Manager [Online] Last accessed 30 November 2011 at []

5) About FedEx E-business [Online] Last accessed 29 November 2011 [|www.fedex.com.my]

6) About FedEx Ship Manager [Online] Last accessed 30 November 2011 []

7) About company background and sevices [Online] Last accessed 3 December 2011 [|www.worldcommerce.com.my]

8) About management levels [Online] Last accessed 28 November 2011 http://www.managementstudyguide.com/management_levels.htm

9) About Oracle/SAP [Online] Last accessed 30 November 2011 http://www.oracle.com/us/solutions/sap/index.html?origref=

10) About Epicor Financial Management [Online] Last Accessed 30 November 2011http://www.epicor.com/MRCPublic/Epicor-Financial-Management-BR-ENS-0310.pdf

11) About SAP Business One (B1) [Online] Last Accessed 1 December 2011 []

= =

= =

<span style="display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**__COMPETITORS INFORMATION SYSTEM__**

<span style="display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**//DHL COMPANY//**

<span style="display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**NETWORK MANAGEMENT SYSTEM (NMS)**

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">DHL has installed the Network Management System (NMS) to strengthen the internal network for data transfer and e-mail movement around the world. The installation of the system is expected to reduce the down time and delays in the transfer of shipment details to its various offices in the world, on account of the network failure. The NMS has been designed to enable the IT support staff of the company to continuously monitor the failures in the network and attend to it immediately. The NMS alerts the support staff by instantly flagging the network failures on the screen, at the company's control room. It also has a facility to dispatch e-mail or page a message to the concerned staff, informing him or her of the location of a failure in the network.

<span style="display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**WAREHOUSE MANAGEMENT SYSTEM (WMS)**

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">DHL offers a comprehensive suite of capabilities and work with a range of best-in-class software partners. DHL state-of-the-art systems monitor and control all critical warehouse processes. DHL also provide support for transport and distribution operations and communicate with customs and other authorities. Moreover, unlike many of DHL’s competitors, the organisation scale deploy a large number of these systems in any given year, clients benefit therefore from this unrivalled experience and expertise. Warehouse management systems record all events and activities in the receipt, handling and storage of products and orders in the warehouse or distribution centre, including the location of inventory. The WMS also records the location of inventory whilst stored in the warehouse. DHL's Prologues WMS manages all critical processes in the warehouse, and is also an important support for varied transport and distribution concepts (planning, time controlling, booking of transport capacity, communication with customs and other authorities). It creates synergies by large-scale operation to drive operational efficiency and effectiveness. Resources for storing, handling and distribution can be co-ordinated in different ways and for different types of flows such as consolidation of shipments.

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**AUTOMATIC VEHICLE LOCATION (AVL)**

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">Broadly defined, automatic vehicle tracking is concerned with the remote determination of vehicle location and travel information (heading, speed, and etc.), thus giving the ability to monitor a fleet of vehicles from a distance. To achieve the purpose and benefits of automatic vehicle tracking, a group of components has to be selected and combined skilfully in a way that caters for the different system variables and client requirements as well. These components are: the location determination device, the communication method, the maps and data processing applications, and the end users. Figure 1 below illustrates these component**FIGURE 1***

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">To elaborate more on these components:

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">• The location determination technology: historically, a number of methods with varying precision have been devised to calculate the location of a vehicle. Dead-reckoning, ground-based radio, signpost and GPS (Global Positioning System) are examples of these technologies with the last one being the most viable and popular option in the recent decade. Sometimes, a combination of two technologies - GPS being the default option – may be used as a way for providing a backup mechanism when the signals of GPS satellites are obstructed.

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">• The communication system: this is the method of transmitting the positional information from the vehicle to the monitoring station or command centre. Third-party providers come here to offer the medium of communication which would be the GSM cellular network, a TETRA network, an iDEN network, or a satellite network. Choosing the preferred medium depends on many factors such as the client’s operation area, the available network coverage, and the basic system requirements. It’s important to note here that if live tracking is not necessary, a cheaper option can be provided by installing a wireless download base-station where vehicles can send their information once they arrive to their base at the end of the day (using WiFi, for example).

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">• Servers and the data processing applications: This component of the AVL system is actually composed of three different sub-systems as follows:

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; width: 1px;"> ü The Communications Server: This is responsible for facilitating the exchange of data between the installed AVL units and the back office system through the selected communication channels. <span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; width: 1px;"> ü The Database and Map Server: Here is where the actual storage of AVL critical data elements takes place. This data includes general system data, map layers and points of interest, planned routes and operation plans, users and vehicles lists and etc, and very importantly, the historical tracking data received from the field through the communications server. <span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; width: 1px;"> ü The AVL Application Server: In this component the data processing and analysis engines reside in addition to the web applications and tools. The data processing and analysis engines work in the background to provide the database server with a stream of processed data ready for human use and understanding. The web applications and tools include all the GIS and AVL statistics, reporting, and administration functionality served to the web-users connected to the system (whether over Internet or intranet).

<span style="background-color: white; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">• End users: These are system users who access the AVL application through their PCs. Web browsers or client/server applications are used to display required information and enable interaction with the various system functionalities, either over Internet or intranet. It’s worth noting here that the terms fleet management and AVL are sometimes used interchangeably while it’s not necessary for each fleet management solution to contain the vehicle tracking component. Much often fleet management systems are asset management applications that deal with vehicle financing and maintenance, fuel management and so on which helps companies relying on transportation in their business to remove or minimize the risks associated with vehicle investment. Furthermore, computer-aided dispatch (CAD) systems, which are concerned with call-taking, incident locating and vehicle dispatching to incident locations, contain AVL as a subsystem. Examples of CAD systems are those used in police and taxi operations.

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**//FedEx COMPANY//**

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**WAREHOUSE MANAGEMENT SYSTEM**

<span style="background-color: white; display: block; height: 1px; left: 0px; line-height: normal; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">With a new Warehouse Management System (WMS) from FedEx Trade Networks, My Global Trade Data now uses the newest bar-code and Radio-Frequency technology to provide clients with accurate, real-time inventory data and enhanced reporting capabilities. In addition, the WMS can be configured to support EDI transmissions. <span style="background-color: white; display: block; height: 1px; left: 0px; line-height: 12pt; margin-bottom: 9pt; overflow: hidden; position: absolute; top: -25px; vertical-align: baseline; width: 1px;">The implementation of the WMS has led to the standardization of operations throughout our North American distribution facilities. <span style="background-color: white; display: block; height: 1px; left: 0px; line-height: 12pt; margin-bottom: 9pt; overflow: hidden; position: absolute; top: -25px; vertical-align: baseline; width: 1px;">Here are some of the features in the system: <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · View real-time inventory status at each individual warehouse location or total at all locations. <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Search by Part number or Lot number. <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Track Orders out of each warehouse by Order Number, Ship to or Date. <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Review Audit History to see chronological record of incoming and outgoing products. <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Print or download query results to a spread sheet. <span style="display: block; height: 1px; left: 0px; line-height: 12pt; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; vertical-align: baseline; width: 1px;">**FedEx DESKTOP**

<span style="background-color: white; display: block; height: 1px; left: 0px; line-height: normal; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">FedEx Desktop monitors shipment status and sends notifications directly to user’s desktop. If a client regularly track shipments and need to frequently check their status, FedEx Desktop is the right solution. Best of all, it's easy to install and simple to use!

<span style="background-color: white; display: block; height: 1px; left: 0px; line-height: 15.75pt; margin-bottom: 9pt; overflow: hidden; position: absolute; top: -25px; vertical-align: baseline; width: 1px;">With FedEx Desktop, one can: <span style="display: block; height: 1px; left: 0px; line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Manage time more efficiently by knowing when to expect shipments. <span style="display: block; height: 1px; left: 0px; line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Easily access to shipment information from personal desktop. <span style="display: block; height: 1px; left: 0px; line-height: 15.75pt; margin: 0cm 0cm 0cm 12pt; overflow: hidden; position: absolute; text-indent: -18pt; top: -25px; vertical-align: baseline; width: 1px;"> · Become more proactive by having another channel to monitor shipment exceptions.

<span style="display: block; height: 1px; left: 0px; line-height: 15.75pt; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; vertical-align: baseline; width: 1px;">More information about the usage of FedEx Desktop can be found via this link: []

<span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; margin-bottom: 0cm; overflow: hidden; position: absolute; top: -25px; width: 1px;">**__COMPETITORS WEB-ENABLED SYSTEM__** <span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; line-height: normal; overflow: hidden; position: absolute; top: -25px; width: 1px;">**DHL WEB SHIPPING** <span style="background-attachment: scroll; background-color: white; background-image: none; background-position: 0% 0%; display: block; height: 1px; left: 0px; line-height: normal; overflow: hidden; position: absolute; top: -25px; width: 1px;">DHL WEB SHIPPING is the on-line express shipping tool that helps customers to prepare documents, book pick-ups, store contact details and track their deliveries. Ideal for busy office managers, business travellers or receptionists, DHL WEB SHIPPING needs no special software or training. DHL WEB SHIPPING's new, simplified navigation guides you, quickly and easily, through the entire process. Therefore clients can respond to any shipping request within minutes. With a click of a mouse customers can: